The Integrated Patient Record: Empowering Patient-Centric Care

Despite the growing use of electronic health records (EHRs) and health information exchange (HIE) technologies, providers and payers still face challenges with regard to accessing all the information known about a given patient or member. Patient health information can be trapped in siloed healthcare information systems, paper-based documents and processes, or non-machine-readable documents. An integrated view of patient information improves the experience of clinicians by enabling them to better serve their patients, which in turn leads to better outcomes. The ability to create comprehensive patientcentric records is crucial for improving not only quality of care but also patient safety. An incomplete view of a patient's health record can be disastrous if critical information, such as medication history, lab results, known allergies, or blood type, is missing from the patient record; 18% of medical errors are the result of inadequate availability of patient information. Key findings of this white paper include the following: